Shipping Policy

I. Overview

This Shipping Policy applies to order fulfillment for purchases of Hong Kong Economics course material packs through the Teaching Course Material Pack Store. Course material packs are divided into Electronic Material Packs (instant delivery) and Physical Material Packs (logistics delivery). The specific delivery method shall be as indicated on the product page.

II. Electronic Material Pack Delivery

2.1 Delivery Methods

Upon successful payment, electronic material packs will be automatically delivered via the following methods:

· Download Link: An encrypted download link will be provided on the order confirmation page and in the confirmation email

· Account Center: Log in to your Store account and access your materials anytime under “My Orders”

· Email Delivery: A notification email containing the download link will be sent to the email address provided at purchase

2.2 Delivery Timelines

Status	Timeline
Payment success to link generation	Instant (typically within 30 seconds)
Confirmation email delivery	Within 5 minutes (please check your spam/junk folder if not received)

If the download link is not received within 30 minutes after successful payment, please contact customer service for assistance.

2.3 Access Period

Electronic material packs are accessible for 365 days from the date of purchase. During this period, if the materials are updated, existing purchasers may obtain updated versions free of charge.

III. Physical Material Pack Delivery

3.1 Delivery Regions and Fees

Hong Kong Local

Delivery Method	Delivery Time (Business Days)	Fee (HKD)	Free Shipping Threshold
SF Standard Delivery	1–2 days	$30	Orders over $300
SF Same-Day Delivery	Same day (order placed before 14:00)	$55	Orders over $800
Self-Pickup Point / Smart Locker	1–3 days	$20	Orders over $200
Local Surface Mail (Hongkong Post)	3–7 days	$15	Orders over $150

Delivery to outlying areas (outlying islands, Tung Chung, Airport, etc.) may take an additional 1–2 business days.

Macau

Delivery Method	Delivery Time (Business Days)	Fee (HKD)
SF Standard Delivery	2–4 days	$55
Hongkong Post Airmail	3–7 days	$40

Mainland China

Delivery Method	Delivery Time (Business Days)	Fee (HKD)
SF Standard Delivery	3–5 days	$65
Hongkong Post e-Express	5–12 days	$45

International Delivery

Region	Delivery Method	Delivery Time (Business Days)	Fee (HKD)
Asia (excluding Mainland China)	SF International / Hongkong Post Airmail	5–10 days	$80–$120
North America / Europe	Hongkong Post Airmail / DHL	7–14 days	$120–$200
Australia & New Zealand	Hongkong Post Airmail	7–14 days	$100–$160
Other Regions	Hongkong Post Airmail	10–21 days	$150–$250

International orders may be subject to customs duties, import taxes, or other customs charges, all of which shall be borne by the recipient. Customs policies vary by country/region; please familiarize yourself with local regulations before placing an order.

3.2 Order Processing

Order Time	Dispatch Time
Before 14:00 on a business day	Same-day dispatch
After 14:00 on a business day	Next business day dispatch
Weekends and public holidays	Deferred to the next business day

Once order processing is complete, you will receive a confirmation email containing the tracking number and tracking link.

3.3 Shipment Tracking

· SF Express orders: SF Express Website or SFHK App

· Hongkong Post orders: Hongkong Post Mail Tracking

· DHL orders: DHL Website

You may also view real-time logistics status under “My Orders” in the Store.

IV. Receipt and Inspection

1. Upon receiving the parcel, please inspect the outer packaging for integrity on the spot. If visible damage is found, you may refuse delivery, take photographs as evidence, and promptly contact customer service.

2. Within 48 hours of signing for receipt, please verify that the contents of the parcel match your order and that the materials are free from printing or binding defects. If any issues are found, please contact customer service promptly.

3. Failure to raise any objections within 48 hours shall be deemed acceptance that the goods have been delivered in satisfactory condition.

V. Delivery Anomaly Handling

Anomaly	Resolution
Tracking shows delivered but not received	First check with the entrance, management office, or neighbors. If still not found, contact customer service within 48 hours; we will assist in verifying with the courier company
Parcel significantly delayed (exceeding committed timeline by 3+ days)	Contact customer service for inquiry; if confirmed lost, a replacement will be dispatched free of charge
Received items do not match the order	Contact customer service; we will bear the return/exchange shipping costs
Parcel damaged resulting in damaged contents	Refuse delivery and take photographs upon receipt; if already accepted, contact customer service within 48 hours and provide photographs

VI. Return and Exchange Shipping

Return shipping costs for returns and exchanges:

· Merchant’s responsibility (incorrect items, missing items, quality issues): Borne by the Company

· Customer’s responsibility (wrong purchase, change of mind): Borne by the customer

Return parcels must be sent via a trackable delivery method. The Company shall not be liable for loss or damage to return parcels in transit; it is recommended to retain proof of posting.

VII. Holiday Schedule

Order processing and delivery may be delayed during the following periods:

· Lunar New Year holiday (approximately 7–10 days)

· Christmas and New Year holidays

· Hong Kong Special Administrative Region Establishment Day (1 July)

· The day following the Mid-Autumn Festival

· Other Hong Kong public holidays

Specific delays will be announced on the Store’s homepage.

VIII. Contact Information

For delivery-related inquiries, please contact:

· Email: aunitedentertainment@gmail.com

· Customer Service Hotline: 96013370

· Customer Service Hours: Monday to Friday, 09:00–18:00; Saturday, 09:00–13:00 (Hong Kong Time)

 

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